Kaaba Luum
Last updated: July 30, 2026
This Privacy Policy explains how Kaaba Luum ("we," "us," or "our") collects, uses, and protects the information you share when you visit kaabaluum.com, submit an inquiry, book a stay, or subscribe to our updates. By using our site or reaching out to our team, you agree to the practices described here.
We collect the information you give us directly when you complete an inquiry or newsletter form, book a stay, or communicate with our team — including your name, email address, phone number, preferred dates, group size, the occasion you're planning, and any notes you add. We also collect certain information automatically as you browse, such as your IP address, device and browser type, and the pages you view, through cookies and standard analytics tools.
We use your information to respond to your inquiry, prepare a proposal, and coordinate and deliver your stay, along with the documents and updates that go with it. With your consent, we also send occasional news from the estate. We use it as well to improve our website, keep our communications secure, and meet our legal and record-keeping obligations. We do not sell or rent your personal information.
When you provide your phone number and opt in — through a checkbox on a form or by confirming consent with our team — you agree to receive SMS text messages from Kaaba Luum. These may include scheduling confirmations and reminders, follow-ups about your inquiry or booking, and important notices about your stay. Message frequency varies with the stage of your planning, and message and data rates may apply depending on your carrier and plan. You can opt out at any time by replying STOP, or reply HELP for assistance. We never sell, share, or disclose your phone number or SMS opt-in data to any third party or affiliate for their own marketing; numbers collected for SMS are used only to communicate with you about your inquiry or stay.
We use cookies and similar technologies to understand how visitors interact with our site — including page views, session length, browser type, and referring links — so we can improve its performance and experience. We may use third-party analytics and advertising tools such as Google Analytics and the Meta Pixel, which collect and process this data under their own privacy policies. You can control or disable cookies through your browser settings, though some features of the site may not work properly as a result.
We share your information only with the service providers that help us run Kaaba Luum — such as our CRM and booking platform, email and SMS providers, payment processors, and analytics tools — and only as needed to deliver our services. These providers are required to handle your data securely and use it only as we direct. We do not sell your personal information, and we never share your phone number or SMS opt-in data with third parties for their own marketing.
We keep your inquiry and guest information for as long as it's needed to respond to you, deliver and support your stay, meet our legal and financial obligations, and maintain our business records. When it's no longer needed for those purposes, we take steps to delete or anonymize it.
You can request to access, correct, or delete your personal information, or opt out of marketing, at any time by emailing info@kaabaluum.com. You can unsubscribe from emails using the link in any message, or opt out of texts by replying STOP. Depending on where you live, you may have additional rights under local law — including under California privacy law — and we honor these requests as required, responding within a reasonable time.
Kaaba Luum operates in Quintana Roo, Mexico, while many of our guests are based in the United States and elsewhere. When you contact or book with us, your information may be processed and stored in Mexico and in other countries whose data-protection laws may differ from those where you live. By using our site and services, you consent to these cross-border transfers.
Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, please contact us at info@kaabaluum.com and we will delete it.
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. No method of transmission or storage over the internet is completely secure, however, and we cannot guarantee absolute security.
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date at the top of this page, and we may note significant changes on our website or by email. Continuing to use our site or services after an update means you accept the revised policy.
If you have questions about this Privacy Policy or would like to exercise your privacy rights, email us at info@kaabaluum.com. Kaaba Luum — Quintana Roo, Mexico.